FAQ
Q: Can I get a catalog of Universal furniture?
A: Online catalogs are available on this website. Click on Online Catalogs from the Home Page. Your local retailer may also be able to provide you with spec sheets to assist in your decision making process. Use our online Find A Store feature to find the store nearest you.
https://www.universalfurniture.com/catalogs
Q: Is it possible to purchase Universal furniture products online?
A: Universal furniture products are sold through authorized dealers only. However, many of our retailers do provide online ordering through their websites, for customers within their service areas only. We strongly recommend that you purchase your furnishings through a local retailer, to ensure the very best service after the sale. Use our online Find A Store feature to find the store nearest you.
https://www.universalfurniture.com/retailers
Q: Where can I buy Universal furniture?
A: Use our online Find A Store feature to find the store nearest you.
Q: Can I buy Universal furniture directly from the factory?
A: We’re experts at making fine furniture, not retailing. So, we carefully select our retail partners to ensure that you, our ultimate customer, enjoys an excellent shopping experience, affordable pricing and exceptional after the sale service. Use our online Find A Store feature to find the store nearest you.
You may also purchase through a design professional in your area.
Q: Where can I get pricing for Universal furniture?
A: Your local Universal furniture dealer will be happy to provide you with complete pricing information, including special promotions and in-store discounts. To get pricing information from the retailer nearest you, use our online Find A Store feature to find the store nearest you.
Q: Where can I find discontinued pieces?
A: If you are interested in a particular discontinued line, please use our online Find A Store feature to find stores in your area that may still have inventory for sale.
Q: Does Universal furniture have outlet stores?
A: We select our retail partners based on their ability to ensure your total satisfaction with your selections. To find the retail expert nearest you, just use our convenient online Find A Store feature.
Q: Does Universal furniture have a warranty on their products?
A: Universal Furniture warrants its products against defects in materials and workmanship for a period of one year from the date of the original purchase. For products which Universal Furniture finds to be defective, we will supply repair parts, replace, or provide an allowance for local repair at our option.
https://www.universalfurniture.com/images/docs/SpecialOrderUpholesteryWarrantyInformation-1.pdf
Q: Are Special Order Upholstery order cancellations allowed?
A: Cancellations will not be accepted after the order has been entered into production. Order Acknowledgements should be carefully reviewed to ensure compliance with your original order.
Q: Where can I find assembly instructions?
A: Assembly Instructions for each collection can be found here and are located at the bottom of our website (footer) under Retailers and on the left side of the FAQ page.
https://www.universalfurniture.com/assembly
Q: How should I clean Universal Furniture pieces?
A: If dirty, clean the finished parts with mild dishwashing liquid and water solution applied on a damp cloth and wipe. The cloth should not be excessively wet.
Q: How do I maintain my outdoor furniture pieces?
A: Care for each material is listed on each item’s page and here:
- Grade-A Teak
- Powder Coated Aluminum
- All-Weather Wicker
- Cast Concrete
Upholstery FAQ
Q: What are the frames made of?
A: All frames are made with selected hardwoods and engineered hardwood laminates. All frames feature interlocking glued joints. High-stress joints are glued, and corner blocked for durability.
Q: What blend options are there to choose from?
A:
- UNI-BLEND: Standard
- ULTRA PLUSH: Available Option (No Additional Charge)
- SPRING DOWN: Available Option (Additional Charge on most items)
Q: Are there zippers on seat cushions?
A: Yes, the zippers are a function of manufacturing and not for the purpose of removing for cleaning and are on all cushions.
Q: Is there a warranty on cushions, frames, etc?
A: Frames Limited Lifetime - Universal Furniture warrants to the original retail purchaser, protection against manufacturing defect in wood frame components. The warranty applies for the lifetime of the product if it remains upholstered in the original fabric.
Springs Limited Lifetime - Universal Furniture warrants to the original retail purchaser, protection against manufacturing defect in spring components. The warranty applies for the lifetime of the product if it remains upholstered in the original fabric.
Cushions
- Uni-blend: 2 Year Warranty -
Universal Furniture warrants to the original retail purchaser, protection against manufacturing defect in cushion components. The warranty applies for 2 years from the time of delivery of the product to the retailer, if it remains upholstered in the original fabric. - Uni-blend: 2 Year Warranty -
Universal Furniture warrants to the original retail purchaser, protection against manufacturing defect in cushion components. The warranty applies for 2 years from the time of delivery of the product to the retailer, if it remains upholstered in the original fabric. - Spring Down: 5 Year Warranty -
Universal Furniture warrants to the original retail purchaser, protection against manufacturing defect in cushion components. The warranty applies for 5 years from the time of delivery of the product to the retailer, if it remains upholstered in the original fabric.
Mechanisms 3 Year Warranty -
Universal Furniture warrants to the original retail purchaser, protection against manufacturing defect in metal mechanism components. The warranty applies for 3 years from the time of delivery of the product if it remains upholstered in the original fabric.
Mattresses 3 Year Warranty -
Universal Furniture warrants to the original retail purchaser, protection against manufacturing defect in the innerspring sleeper mattress. The warranty applies for 3 years from the time of delivery of the product if it remains upholstered in the original fabric. This warranty excludes coverage for the loss of foam resiliency under normal, noncommercial conditions. The softening of foam is a normal condition and does NOT constitute the loss of resiliency.
Upholstery 1 Year Warranty -
Please see the Warranty Information document for details and specifics.
Q: How can I prolong the life of my fabric?
A: Dust and dirt promote premature fabric wear. Vacuum the surface of your furniture regularly, including the deck under the cushions, with the upholstery attachment of your vacuum cleaner. Direct sunlight can cause some fabrics to fade. Care should be taken to limit the amount of direct sun on any piece of furniture.